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Patients, Partners, Customers «Patients are the base of our “raison d’être”» By focussing on the needs and requirements of our patients, partners and customers, we fulfil our mission and generate additional values for all. |
Trust «Dare to share» By growing in trust we make progress. We trust and respect each others’s role. |
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Leadership «Passion to lead» By setting clear objectives we create new value. |
Team spirit «One mind, one heart» By working together we draw on our strengths. We work all for one and one for all to succeed. |
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Professionalism «Always professional» Even in most complicated and dangerous situations we act with highest competence |
By combining the strengths of DRF Luftrettung and Luxembourg Air Ambulance, European Air Ambulance also improves customer service by providing a single point of contact. Specialised, multilingual staff at the Sales & Mission Control Centre can handle everything from quote to invoice via the safe delivery of the patient to the destination hospital.
EAA coordinates a fleet of 8 air ambulance aircraft, 6 LearJet 35A and 2 LearJet 45XR, all fitted with state-of-the-art medical equipment and supplies to ensure the best possible patient care in the air. These aircraft are based in Luxembourg (ELLX) and Karlsruhe/Baden-Baden (EDSB). All EAA missions are staffed by an experienced intensive care medical team consisting of at least 1 physician and 1 flight nurse or paramedic. EAA can choose the physician from a large pool of anaesthetists, neonatologists, paediatricians, gynaecologists, obstetricians or other specialists, depending on the patient’s medical condition.
Quote requests submitted to EAA are answered with minimum notice. After the confirmation has been received,
the mission preparation starts immediately - day or night - ensuring a fast and safe repatriation of the patient.
EAA contact for quotes 24 hours / 365 days a year
Sales & Mission Control Centre
alert@air-ambulance.com · www.air-ambulance.com
Tel: +49 711 7007 7007 · Fax: +49 711 7007 7009