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Tuesday, October 24, 2017

European Air Ambulance Frequently Asked Questions

European Air Ambulance Frequently Asked Questions

How do I order an air ambulance mission from European Air Ambulance?

Send us a quote request including as much information as possible, and an up-to-date medical report for the patient so we can evaluate his/her fit-to-fly status. We will send you a price offer and our estimated aircraft availability. Once you accept the offer and we confirm the patient can be transported, you will receive a contract for the mission with a confirmed departure. By signing the contract and pre-paying for the mission, the aircraft and crew are reserved for you. All our missions are performed according to our Terms & Conditions.

When can I contact European Air Ambulance about a mission?

You can contact us at any time of day or night. Our Control Centre is manned 24-7, and we are ready to take off at any hour, 365 days a year, for missions worldwide.

How quickly will you answer a quote request?

Quote requests are answered within 30 minutes by our Control Centre, although complicated destinations can take up to one hour.

How do I pay for a mission?

Payment can be made via bank transfer or with any major credit card. Once you have confirmed the mission, Control Centre will contact you to process the payment.

Is there always a physician on board or sometimes only a flight nurse?

EAA missions are always crewed with a specialised medical team of at least one specialised physician and one flight nurse. Other specialised medical crew can be called upon, depending on the patient’s condition/needs.

How soon can you take off for an air ambulance mission?

As soon as a client confirms a mission based on our availability, and the medical report confirms the patient’s fit-to-fly status, our Control Centre will activate the mission. We can then be ready to take-off within 2 hours for destinations in Europe and North Africa. Missions to more distant destinations or those that require special permits can take slightly longer as they are depending on the permits. However the average activation time for an urgent mission is just 4 hours.

Do you charter, lease or own the aircraft you use for air ambulance missions?

We own all five Learjet 45XR aircraft in our fleet. They operate on our own AOC (Number: L-07) and our Control Centre is responsible for co-ordinating all missions.

What is the difference between a regular aircraft with a medical interior, and a dedicated air ambulance aircraft?

Many air ambulance companies use passenger aircraft, temporarily changing the interior to accommodate medical transportations – before reconfiguring to a standard executive passenger interior afterwards. The downside for patients (and for executive passengers) is that the aircraft cannot be properly disinfected after each mission, as the floor is usually carpeted. It is also very difficult to properly install the medical equipment needed for an intensive care patient inside a passenger aircraft without substantial modification to the interior.

At European Air Amabulance we have permanently changed the interior configuration of our aircrafts to provide dedicated air ambulance aircrafts, reflecting the high quality and hygiene standards we set ourselves.

We have replaced the carpet with a material that can be easily disinfected, and have installed custom-made medical cabinets in place of the aircraft kitchen/bar, enabling us to carry all the necessary equipment for missions.

The difference is as follows: A regular aircraft with a medical interior is like a hotel room with some medical equipment temporarily in place – but a dedicated air ambulance aircraft is like a hospital room with state-of-the art equipment available at all times.

Which countries does European Air Ambulance fly to?

We can reach nearly every country on earth and fly to an average of 80 countries every year. For certain countries where we do not fly ourselves, for example those at great distance or in war zones, we use our partners and worldwide air alliance network.

What is the range of a Learjet 45XR and what is a fuel stop?

Our Learjet 45XRs have a range of roughly 1,800 Nautical Miles – though this is heavily dependent on the prevailing winds and the load of the aircraft.

A non-stop flight from our Luxembourg base can reach the Canary Islands, all of the North-African Coast, Turkey, Moscow, most of Scandinavia, and up to Iceland.

For more distant destinations we simply add one or more fuel stops. A full refill of the fuel tank takes less than 30 minutes and can be done at any airport en-route to the final destination. Therefore with just one fuel stop, we can already reach Central Africa, the Middle East, North America – and with multiple stops we can reach almost every destination on the planet.

If you have any further questions that are not answered here, we will be happy to help – so please do not hesitate to contact us.

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