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The European Air Ambulance Mission Control Center

EAA’s Mission Control Centre works for assistance companies, hospitals, insurance companies, embassies, administrative bodies, companies and individuals.

The experienced team at the EAA Mission Control Centre organises the aviation and medical logistics of the worldwide missions. They are the central point of contact during a mission and are the link between all parties. They are responsible for delivering all services to the client.

The tasks of the Mission Control Centre (MCC)

  • Calculating and sending out quotations to the client. On a general basis the client receives a quotation within 30 minutes of a request submission.
  • Organisation of international patient transports on board Air Ambulance aircraft and
  • International airline flights networking with Air Ambulance organisations on all continents
  • Flight tracking and maintaining constant contact with the client about the development of the mission.
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The logistics of an international Air Ambulance flight

For every mission all medical details have to be clarified:

  • When they are alerted, the MCC collects patient and hospital data and consults a physician.
  • The physician communicates with the patient's doctor to discuss various medical aspects, such as what kind of illness or injury the patient is suffering and whether the patient is in a position to be transported.
  • Afterwards, the MCC informs the appropriate medical crew who will accompany the flight, as well as the pilots on call about the upcoming mission
  • The MCC also organises the complete transport of the patient from hospital bed to hospital bed, including ground transportation.

At the same time MCC prepares all flight details including over-flight rights, landing permission, fuel stops and other extensive information.

914 missions in 75 countries during 2019

Afghanistan
Albania
AlgeriaAruba
Austria
Belgium
Benin
Bosnia & Herzegovina
Brazil
Bulgaria
Burkina Faso
Cameroun
Canada
Cap Verde
Centrafrique (Rép)
Chad (Tchad)
China (P.R.)
Congo (Dem. Rep.)
Croatia
Czech Republic
Djibouti
Egypt
Faroe Islands
France
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Hungary
India
Ireland
Israel
Italy
Japan
Kenya
Kosovo
Lebanon
Lithuania
Luxembourg
Macedonia (Rep. North)
Malaysia
Mali
Malta
Mauritania
Mongolia
Morocco
Namibia
Netherlands
Netherlands Antilles
Niger
Nigeria
Poland
Portugal
Romania
Russia
Saudi Arabia
Senegal
Serbia
Slovakia
Slovenia
South Africa
Spain
Switzerland
Tanzanie (Rép. Unie)
Thailand
Togo
Tunisia
Turkey
Ukraine
Uganda
United Kingdom
United States
Uzbekistan

”No destination too far…”

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European Air ambulance Fixed Wings Operations and Mission Control

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